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1. Introduction and Scope

ke99 ("we", "us", or "platform") provides a safe and trusted online betting and casino experience for players in Bangladesh. Protecting your privacy is very important to us. This privacy policy describes how we collect your personal information, the purposes for which we use it, who we share it with, and how we keep it secure.

This policy applies to the ke99 website (https://ke99.cam), its mobile version, and all related services. If you are under 18 years of age (or below the legal adult age defined by the laws of your country), please refrain from using ke99. Our platform is for users aged 21 and above only.

2. Information We Collect

When creating an account and using services on ke99, we may collect the following types of information:

2.1 Information You Provide

• Full name, date of birth, and national ID number (for age verification)
• Email address and contact details
• Username and password (stored in encrypted form)
• Address and residential information
• Payment information (such as bKash, Nagad, or Rocket account numbers — for transaction processing only)

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and language settings
• Date, time, and session duration of site visits
• A log of which pages you visited and which games you played
• Information collected from cookies and similar tracking technologies

2.3 Transaction Information

• Deposit and withdrawal history and amounts
• Betting and gaming history
• Records of bonus and promotional offer usage
• Balance and account statements

3. Purposes of Using Information

ke99 uses your personal information for the following legitimate purposes:

• Account management: To create, verify, and manage your account and confirm your identity.
• Service delivery: To smoothly operate betting, gaming, and other platform services.
• Financial transactions: To process deposits, withdrawals, and prize distributions.
• Security and fraud prevention: To detect and prevent unauthorized access, suspicious activity, and fraud.
• Customer support: To respond to your complaints, questions, and support requests.
• Legal compliance: To maintain records and reporting in accordance with applicable laws and regulations.
• Platform improvement: To analyze user experience and improve the quality of services.
• Responsible gaming: To monitor player behavior, identify problematic gambling patterns, and provide necessary support.

4. Information Sharing and Disclosure

ke99 does not sell your personal information to third parties. However, we may share information in certain circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers to handle operations such as payment processing (bKash, Nagad, Rocket), technology services, data storage, and game software supply. These partners receive only the information needed to perform their specific functions and are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information under a court order, a lawful request from a law enforcement agency, or applicable legal regulations. The legitimacy of any such request will always be verified.

4.3 Anti-Money Laundering (AML) Compliance

ke99 has a legal obligation to notify the relevant authorities if signs of suspicious financial activity, fraud, or money laundering are detected.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such circumstances.

5. Data Security Measures

ke99 has implemented industry-standard technical and organizational measures to keep your personal and financial information secure:

• SSL/TLS Encryption: All data exchanged between your device and our servers is protected by industry-standard SSL encryption.
• Password Hashing: Your password is never stored directly — only as a strong cryptographic hash.
• Access Controls: Only authorized staff can access personal information, and a record of their access is maintained.
• Regular Security Reviews: Regular audits are conducted to identify security vulnerabilities in our systems.
• Data Backup and Recovery: Regular backups are maintained to reduce the risk of data loss or damage.

6. Cookies and Tracking Technologies

ke99 uses cookies to ensure the website functions properly and to improve your experience. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the site — such as maintaining login sessions, ensuring security, and saving form data. They cannot be disabled.

6.2 Analytical Cookies

These help us understand how you use the site — how long you spend on each page, which games you prefer — which helps us improve our services. These cookies collect anonymized data.

6.3 Functional Cookies

These cookies are used for your language preferences, display settings, and other personalized experiences. You can disable cookies from your browser settings, though this may limit some site functionality.

7. Data Retention Period

ke99 retains your personal information for as long as your account is active or as needed to provide services. Even after your account is closed, we may retain certain information for a defined period for the following reasons:

• To fulfill legal obligations (generally 5–7 years)
• To resolve disputes or handle legal claims
• To maintain blacklist records for fraud prevention purposes
• To comply with anti-money laundering (AML) regulations

Once this period ends, your information will be securely deleted or anonymized.

8. Your Rights

As a registered user of ke99, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you. We will provide a full copy of the information within 30 business days.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, information retained under legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We will action this request without delay.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format.

To exercise any of the above rights, please contact us. We will process your request after verifying your identity.

9. Protection of Minors

ke99 strictly prevents minors from creating accounts and participating in gaming. Our platform is for users aged 21 and above only. National ID or other valid identification details are collected at registration for age verification.

If we become aware that a minor has created an account, that account will be closed immediately and all transactions will be cancelled. No information from minors will be knowingly collected or used.

10. Third-Party Links and Services

The ke99 platform may include services from game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These third-party services have their own privacy policies. ke99 is not responsible for the privacy practices of these third parties.

For payment processing, the privacy policies of bKash, Nagad, and Rocket will apply. We share only the information necessary to complete transactions with these service providers.

11. International Data Transfers

Some information may be stored or processed on servers outside Bangladesh for the operation of ke99's services. In such cases, we ensure that appropriate measures are in place to protect the data and that the transferring party is bound to comply with our privacy standards.

12. Policy Changes

ke99 reserves the right to amend this privacy policy as needed. In the event of significant changes, we will:

• Display a clear notice on the website
• Notify registered users by email
• Aim to give notice at least 14 days before the date the changes take effect

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. If you do not agree with the changes, you may request to close your account.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the details below:

We take every complaint seriously and will review the matter and aim to respond as soon as possible. Your privacy is our highest priority.