ke99 Complete Terms and Conditions

1.1 Minimum Age

To participate on the ke99 platform, users must be at least 21 years of age. This service is open only to users aged 21 and above. Creating or using an account on behalf of a minor is strictly prohibited, and any such account will be cancelled immediately.

1.2 Personal Use

ke99 services may be used for personal and recreational purposes only. Placing bets on behalf of a third party, using bots or automated software, or participating as part of a professional syndicate is strictly prohibited.

1.3 One Person, One Account

Each individual may operate only one account. If multiple accounts are found under the same person's name, all accounts will be cancelled and the associated balances may be forfeited.

2.1 Providing Accurate Information

Complete and up-to-date information must be provided at the time of registration — including full name, date of birth, a valid mobile number, and payment method details. If registration is completed with false information, the account may be cancelled at any time.

2.2 Verification Process

ke99 may request the necessary documents for identity verification at any time. Account verification may be required before a withdrawal is processed. Failure to complete verification may result in account restrictions.

2.3 Account Security

It is your responsibility to keep your login credentials completely confidential. Do not share your password with anyone. If you notice any suspicious activity on your account, contact us immediately via live chat.

• Do not use easily guessable passwords.
• Always log out after logging in from a public device.
• Do not respond to phishing messages — ke99 never asks for your password by email or chat.

3.1 Accepted Payment Methods

ke99 currently supports transactions through three methods:

• bKash — minimum deposit ৳100.
• Nagad — minimum deposit ৳100.
• Rocket — minimum deposit ৳100.

The payment account must be registered in the user's own name. Third-party payments are not accepted.

3.2 Withdrawal Terms

The following conditions apply at the time of withdrawal:

• Minimum withdrawal amount is ৳500.
• The account must be fully verified before a withdrawal can be made.
• The required wagering conditions must be met before any bonus balance can be withdrawn.
• Withdrawals may be placed on hold in cases of suspicious activity.

3.3 Transaction Processing Time

Under normal circumstances, withdrawals are completed within 5 to 30 minutes. However, this time may increase due to the verification process or technical reasons. If any transaction is delayed, please contact support.

4.1 Welcome Bonus

New members at ke99 will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. To withdraw this bonus, a wagering requirement of 25 times the bonus amount must be met.

• Example: depositing ৳1,000 gives you a ৳1,000 bonus. A total of ৳25,000 must be wagered before withdrawal.
• Slots games contribute 100% toward wagering calculations. Live table games may have a separately defined contribution rate.
• The bonus offer must be claimed within 30 days of registration.

4.2 General Bonus Usage Terms

• Each promotion applies only once per individual.
• Another bonus cannot be active at the same time while one bonus offer is running.
• ke99 reserves the right to modify, suspend, or cancel any bonus offer.
• If bonus abuse is detected, the associated winnings will be forfeited.

4.3 VIP Program

ke99's VIP program has five tiers, and players can move to higher tiers through regular play:

• Bronze — weekly cashback up to 0.2%.
• Silver — weekly cashback up to 0.5%.
• Gold — weekly cashback up to 0.7%.
• Platinum — weekly cashback up to 1.0%.
• Diamond — weekly cashback up to 1.2%.

VIP cashback is calculated every week and credited to the account automatically. No wagering requirement applies to the cashback amount.

5.1 Fair Play Policy

ke99 ensures fair play across all games. All slots and live games are operated by internationally recognised software providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. Game outcomes are determined entirely by a Random Number Generator (RNG).

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Use of bots, scripts, or any automated software.
• Any attempt to manipulate or hack the game system.
• Using artificial betting patterns to exploit promotional benefits.
• Attempting to influence game outcomes by colluding with other players.

5.3 Right to Cancel Bets

If a result is affected by a technical fault, software bug, or a server issue on the part of the game provider, ke99 reserves the right to cancel the relevant bet and refund the wagered amount.

5.4 Sports Betting Rules

The following rules apply to all sports betting, including cricket, football, and kabaddi:

• Odds may change before a match begins — the odds on accepted bets will remain unchanged.
• If a match is postponed or cancelled, the wagered amount will be refunded.
• Bets can be placed on all international and domestic leagues, including BPL, IPL, T20 World Cup, and ICC tournaments.

6.1 Data Protection

ke99 uses industry-standard SSL encryption technology to keep all personal and financial information secure. Your information is not sold to or shared with any third party without authorisation.

6.2 Anti-Money Laundering

ke99 strictly follows Anti-Money Laundering (AML) policies. Suspicious financial transactions are monitored and the relevant authorities may be notified if necessary.

6.3 Cookies and Tracking

ke99 uses cookies to improve the website experience. For more details, please read our Privacy Policy.

7.1 Self-Exclusion Feature

Any user may place a temporary break or a permanent restriction on their own account. To activate this feature, contact us via 24/7 live chat.

7.2 Setting Betting Limits

You can set your daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Requests to increase a limit will be subject to a delay in approval to help avoid decisions made in the heat of the moment.

7.3 Protection of Minors

If your device is accessible to minors, please use appropriate parental control software. Never leave ke99 login credentials accessible to children.

8.1 Closure at the User's Request

Any user may request account closure at any time. The remaining balance may be withdrawn under normal terms before the request is processed.

8.2 Closure at ke99's Initiative

ke99 may suspend or permanently close any account without prior notice under the following circumstances:

• Any violation of these terms and conditions.
• Fraud, bonus abuse, or dishonest activity.
• Registration with false information.
• Failure to cooperate with verification.

8.3 Balance After Account Closure

If an account is closed due to a breach of rules, ke99 reserves the right to forfeit the associated balance — with or without bonuses. In the case of a standard closure, the remaining verified balance will be returned.

9.1 Service Disruption

If a gaming session is interrupted due to server downtime, loss of internet connection, or a technical issue, ke99 will not bear direct financial liability. However, if a user suffers a loss due to such an incident, the support team will investigate and endeavour to provide a resolution.

9.2 Third-Party Software

Game software is operated by third-party providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). ke99 is not fully liable for any loss caused by a defect in that software.

9.3 Risks Related to Gambling

Gambling carries the risk of financial loss. ke99 does not guarantee any betting outcome. Players participate at their own discretion and at their own risk. ke99 does not provide any betting strategy or prediction.

10.1 Right to Make Changes

ke99 reserves the right to change, add to, or remove any part of these terms and conditions at any time. Updated terms will take effect as soon as they are published on the website.

10.2 User Responsibility

It is the user's responsibility to review these terms and conditions regularly. If a user continues to use the service after terms have been updated, they will be considered to have accepted the new terms.

10.3 Applicable Law

These terms and conditions are governed by the applicable laws of Bangladesh. In the event of any dispute, the decision of ke99 authorities will be considered final; however, users may contact the support team to resolve issues.